Complaints and ADR

1. Direct complaint

Complaints may be sent to info@seishindo.ro or +40 742 880 888. Please include name, contact details, order number, a short description and requested remedy where relevant, and avoid unnecessary personal data.

Complaints are handled in good faith without undue delay and within applicable statutory deadlines.

2. ANPC

Romania’s National Authority for Consumer Protection (ANPC): anpc.ro. Consumers may use ANPC’s official complaint channels.

3. Alternative dispute resolution (ADR)

Consumers may use the alternative dispute resolution mechanism operated by Romania’s consumer-protection authority (ANPC). Current electronic platform: reclamatiisal.anpc.ro.

4. EU ODR platform discontinued

The former EU Online Dispute Resolution platform was repealed by Regulation (EU) 2024/3228 with effect from 20 July 2025. The obsolete ODR link is not used.

5. Courts

ADR or direct complaint does not remove access to courts. Romanian and EU jurisdiction and mandatory consumer-protection rules apply.